■ Frequently Asked Questions
Q1: Are you a manufacturer or trade company?
A: We are a manufacturer specializing in LED lighting solutions.
Q2: Can I have a sample order for LED light?
A: Yes, we welcome sample orders for testing and quality checking. Mixed samples are also acceptable.
Q3: What's the usual order process?
A: First, provide your detailed requirements. We will recommend suitable solutions. After confirming details and payment, we start production and arrange shipment.
Q4: What about the production and delivery time?
A: Production takes 5-7 days for samples and 15-25 days for mass orders. Express delivery takes about 5-10 days depending on the destination.
Q5: Do you support OEM and ODM?
A: Yes, we support both ODM and OEM. We can place your logo on the light or package and customize labels or color boxes.
Q6: What is your warranty and how do you handle defects?
A: We offer a 5-year warranty. Our defect rate is less than 0.2%. If a defect occurs, provide photos or video, and we will ship replacement lights.