Frequently Asked Questions
What is the warranty period for these lights?
We offer a standard 2-year warranty. For specific customized products, the warranty can be extended to 3 years. All items undergo rigorous testing before shipment.
Do you support OEM and ODM services?
Yes, we have a professional design team available to provide high-quality customized designs within a short timeframe to meet your specific project needs.
What are your main product categories?
We specialize in entertainment and architectural lighting, including DMX tube lights, pixel lights, dot lights, strip lights, linear lights, flood lights, and wall washers.
How long does sample production take?
If samples are in stock, they can be shipped within 1 day of payment. For non-stock items, production typically takes 1-3 business days.
What is the typical lead time for large orders?
Small orders are usually processed within 1-7 working days. For bulk orders, the delivery timeframe is generally 5-15 working days.
What payment terms do you accept?
We accept T/T (Bank Transfer), Western Union, and PayPal (for amounts under 1000 USD).