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Frequently Asked Questions
What is the delivery time for bulk orders?
It usually takes 10-15 days to manufacture the entire set of outdoor lights. Shipping time depends on the destination port.
What are your payment terms?
We typically accept T/T: 30% in advance and 70% before shipping. Please contact us for other options.
What is your sample policy?
We offer limited free samples for smaller items like LED street lamps. For larger items like steel poles and solar street lights, we charge a discounted fee, which is refunded upon placing a bulk order.
How long is your warranty period?
Warranty periods vary by product: 6 years for solar street lights, 5 years for LED street lights, and up to 20 years for lighting poles.
What is your after-sales policy?
We include spare parts with bulk orders. If any components fail during the warranty period, we will promptly send replacements for free.
Is this street light waterproof?
Yes, the product features an IP65 rating, making it completely waterproof and suitable for harsh outdoor environments and highways.