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Frequently Asked Questions
Q1: How long does the emergency light stay on during a power failure?
A: This emergency exit sign provides at least 3 hours of illumination using its built-in Ni-CD battery.
Q2: Can I request samples to check the quality before a bulk order?
A: Yes, we welcome sample orders to test and verify the quality of our lighting products.
Q3: What is the typical lead time for an order?
A: For in-stock items, samples take 1-3 days. Batch production time depends on the specific order quantity.
Q4: Does the product come with a warranty?
A: Yes, this model includes a 3-year warranty covering manufacturing defects.
Q5: Is this exit sign suitable for outdoor installation?
A: No, this product has an IP30 rating and is designed specifically for indoor applications such as corridors, hallways, and offices.
Q6: Can the display pattern or language be customized?
A: Yes, the sign can be customized with different patterns and languages according to your specific requirements.