Frequently Asked Questions
Q1. Can I have a sample order for the LED solar light?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are also acceptable.
Q2. What is the typical lead time for production?
A: Samples require 3-5 days. Mass production typically takes 1-3 weeks depending on order quantity (over 1000 sets).
Q3. Do you have a Minimum Order Quantity (MOQ)?
A: We offer low MOQ; even 1pc for sample checking is available.
Q4. Is it possible to print my logo on the solar light products?
A: Yes. Please inform us formally before production and confirm the design based on our sample.
Q5. What kind of guarantee do you offer for the products?
A: We provide a 1-3 year warranty for our solar lighting products.
Q6. How do you handle faulty products during the warranty period?
A: For small quantities, we send replacement lights with new orders. For batch defects, we offer repair services or discussed solutions including recall depending on the situation.