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Frequently Asked Questions
Can I have a sample order for LED lights?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
What is the lead time for production?
Samples need 3-5 days, while mass production typically requires 1-2 weeks for standard orders.
How do you ship the goods and how long does it take to arrive?
We usually ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Airline and sea shipping are also optional.
Is it possible to print my logo on the LED light products?
Yes. Please inform us formally before production and confirm the design based on our sample.
What kind of guarantee do you offer for the products?
We offer a 2-5 year warranty on our products depending on the specific model and requirements.
How do you handle faulty products?
Our products are produced under a strict quality control system with a defective rate of less than 0.2%. During the guarantee period, we will replace or repair defective items based on the situation.