◈ Frequently Asked Questions
Q1. Are you a manufacturer?
Yes, we are a manufacturer. You are welcome to inspect our factory facilities at any time.
Q2. What certifications do your products hold?
Our products have obtained ISO9001, China Energy Conservation Certification, SGS, CB, CE, RoHS, TUV, and IEC certificates.
Q3. Can you provide customized services?
Yes, we provide one-stop solutions including ODM/OEM, custom lighting modes, logo printing, and packaging design.
Q4. What is the typical delivery time?
Samples usually take 3-5 working days, while mass production takes approximately 25 days.
Q5. What is your warranty policy?
We provide a comprehensive warranty of 2 to 5 years depending on the specific product model.
Q6. How do you handle product malfunctions?
During the warranty period, we send new replacement lights for small batches. For bulk issues, we offer repair services or discussed solutions including recall if necessary.