Frequently Asked Questions
Can I request a sample order for quality testing?
Yes, we welcome sample orders to test and check the quality of our emergency lights before bulk purchasing.
How long does it take for the product to be ready for shipment?
For items in stock, samples take 1-3 days. The lead time for batch products depends on your specific order quantity.
What are the shipping options and estimated delivery time?
We usually ship via DHL, UPS, FedEx, or air freight. It typically takes 3-5 days to arrive after the payment is received.
Does this emergency light have battery protection?
Yes, the device features an intelligent IC control system that provides internal battery overcharge and over-discharge protection.
How do I know when the device is fully charged?
The unit includes a charging indicator light that stays red during the charging process and turns green once the battery is fully charged.
Is the emergency light suitable for outdoor use?
This model has an IP40 rating and is primarily designed for indoor applications such as corridors, stairs, hotels, offices, and warehouses.