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Frequently Asked Questions
What is the MOQ for these neon strips?
For our standard developed products, there is no minimum order quantity (MOQ) requirement.
How long is the warranty period?
We provide a 3-year warranty for most of our lighting products. If any failure occurs during this time, we provide free replacements.
What is the typical lead time for an order?
Samples take 3-7 working days, while bulk orders generally take 7-15 working days depending on quantity and stock.
Do you offer customized OEM or ODM services?
Yes, we can customize different lengths, voltages, brightness levels, and sizes to meet specific application requirements.
Which shipping methods are available?
We offer global express (DHL, UPS, FedEx, TNT) for fast delivery, as well as air and sea freight for larger volume orders.
What payment methods do you accept?
We accept T/T bank transfers, Western Union, PayPal, and L/C at sight.