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Frequently Asked Questions
What are the available Trade Terms?
We offer multiple trade terms including Ex-work factory, FOB Guangzhou, FOB Shenzhen, and CIF to suit your logistics needs.
How long is the product warranty period?
All products come with a one-year quality warranty from the date of purchase.
What is the standard production leading time?
During normal seasons, production takes 25-30 days after receiving the deposit. During peak months (August to October), it may extend to 30-40 days.
What payment terms do you accept?
We accept T/T or L/C at sight. A 30% deposit is required to start production, with the remaining balance due before shipment.
How are the products packaged for safe transport?
Items are packed in knock-down fashion using carton boxes with pearl cotton protection inside. Glass parts are additionally secured with wooden frames.
How do you handle product damage during shipping?
Our shipping agency ensures maximum safety. If damage occurs, they are held responsible. For minor issues, we will provide assistance and compensation for damaged parts.