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Frequently Asked Questions
Q1: How quickly can I receive a price quotation?
We typically provide a quote within 24 hours after receiving your specific inquiry.
Q2: Are product samples available for testing?
Yes. For low-value items, we provide free samples with freight collect. For high-value items, a sample fee is required, which can be fully refunded after a formal order is placed.
Q3: What are the standard payment terms?
Our standard terms are a 30% deposit via T/T, with the remaining 70% balance settled before shipment.
Q4: Do you offer custom design and packaging services?
Certainly. We can design packaging and carton boxes based on your requirements. If no specific requirements are provided, we use our standard professional packing.
Q5: What is the typical lead time for mass production?
During off-peak seasons, lead time is 25-30 days after deposit. During peak seasons, it is approximately 40-45 days. We always strive for the earliest possible delivery.
Q6: Is there a Minimum Order Quantity (MOQ)?
The standard MOQ is 3,000 pieces. However, single pieces are available for sample quality checking.