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Frequently Asked Questions
Can I place a sample order?
Yes, we welcome sample orders to test and verify the quality of our emergency lighting products.
What is the lead time for production?
For in-stock items, samples take 1-3 days. Batch production timelines depend on your specific order quantity.
How are the products shipped and how long is the transit?
We usually ship via DHL, UPS, FedEx, or air freight. Arrival typically occurs within 3-5 days after payment receipt.
Is there a warranty or guarantee for the product?
Yes, we provide a 2-year warranty and can design products according to your specific requirements.
What is the lifespan of the LED light source?
The LED source is designed for high durability with a lifespan of approximately 50,000 hours.
Does the light include protection for the battery?
Yes, the intelligent IC control provides built-in protection against overcharging and over-discharging to ensure battery longevity.