Frequently Asked Questions
Q1: Can I request samples for quality testing?
A: Yes, we provide samples to test and check quality. Mixed sample orders and free samples are also acceptable for initial evaluation.
Q2: What payment methods are accepted?
A: We accept multiple payment options including TT (Bank Transfer), PayPal, Western Union, and Escrow.
Q3: What is the typical lead time for orders?
A: For samples, it takes 1-3 working days. For mass production, the lead time is 5-15 working days depending on the specific order quantity.
Q4: Is there a Minimum Order Quantity (MOQ)?
A: There is no MOQ limit for the first order, allowing you to test our products in smaller quantities first.
Q5: How are the goods shipped and how long is the transit?
A: We primarily ship via DHL, UPS, FEDEX, and TNT, which typically takes 5-9 working days. Air and sea freight options are also available.
Q6: Are the neon strips durable for outdoor use?
A: Yes, our neon strips use environmental grade silicone with IP65/IP67/IP68 ratings, making them highly resistant to water, dust, and UV exposure.