1. Can we get a sample before placing an order?
Yes, stock samples are available and can be provided free of charge. For customized logos or designs, a sample fee applies. Samples are sent via courier at the buyer's expense.
2. What is the lead time for samples and mass production?
Stock samples are ready within 2 days. Customized samples take approximately 7 days. For bulk orders, the general lead time is 30 days, depending on quantity and specific requirements.
3. What are the payment terms for orders?
We accept bank transfers for large orders and PayPal or Western Union for small orders or sample fees. Standard terms are 30% deposit and 70% balance before shipment.
4. How is product quality controlled?
Our QC team performs in-line and final inspections for every product following AQL standards. A detailed inspection report is provided for approval before shipping.
5. How are the goods shipped?
Large orders are typically shipped by sea (approx. 30 days) or air (approx. 7 days). Small orders and samples are sent via express couriers like DHL, TNT, UPS, or FedEx (3-5 days).
6. How do you handle faulty products?
Our defective rate is maintained below 3‰ due to strict production controls. For any faulty items, we will provide replacements or discuss a mutually agreeable solution.