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Frequently Asked Questions
How do you ensure high quality?
We maintain a 100% QC on-line and final inspection. Our production follows strict standards including ISO9001:2015 and ISO14001:2015 to ensure no defective products leave the factory.
Can I request a sample for testing?
Yes, we can provide samples for free. Customers are responsible for the delivery charges. Providing an International Express Account for freight collect is recommended.
Do you offer custom design services?
Absolutely! We have professional designers who can provide free design services based on your specific requirements.
What are your shipping methods and delivery times?
We usually ship via DHL, UPS, FedEx, or TNT. Delivery typically takes 3-5 working days. Air and sea transportation are also available for larger orders.
What is the warranty period for your LED products?
We offer a 2 to 5-year warranty on our products. During this period, we will repair or replace any items with quality problems free of charge.
How do I place a custom order?
First, share your requirements or application. We will then provide a quote and suggestions. Once the sample is confirmed and a deposit is placed, we proceed with production.