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Frequently Asked Questions
Are you a professional manufacturer?
Yes, we have been manufacturing since 2008 and are recognized as a well-known company with a solid reputation in the industry.
Can I request a sample before placing a bulk order?
We can provide samples for free, though delivery charges are covered by the customer. Providing an International Express Account for freight collect is recommended.
What is the Minimum Order Quantity (MOQ)?
Our standard MOQ is 1 metric ton for each specific model.
How do you ensure the high quality of your products?
We maintain strict quality control through our own production workshops, well-trained staff, and 100% online/final inspections. We hold ISO9001:2015, ISO14001:2015, and SGS certificates.
What are your standard payment terms?
Our standard term is a 30% T/T deposit, followed by the remaining 70% T/T balance before loading the container.
Do you provide a warranty for the neon strip lights?
Yes, we offer a 3 to 5-year warranty depending on the specific model and application requirements.